From trips to the airport and rides home from a fun night out, to arriving to a business meeting in style, taxis, shuttles and black car services support the varied and busy lifestyles of today’s urban dwellers. 

Transdev On Demand, one of the world’s largest ground transportation providers, offers SuperShuttle services for airports, taxi services via Colorado Cab Company and black car services that feature ExecuCar at more than 75 airports. Using Transdev On Demand’s resources, these companies grow and continue to improve the services they offer to millions of clients. 

The Canadian Arctic is probably not the first place most people think of as a vacation destination. However, for the adventurous and seasoned world traveler attracted to its wide-open spaces and scenic vistas, the country’s far north has a lot to offer.

Although the terrain might be frozen and the temperatures low, travelers to the Arctic can experience activities including bobsledding, ice kayaking and trekking onto glaciers.

“The people who come to us are people who have been to many places around the world several times and they want to do something else while on holiday,” says Bert van der Stege, vice president of commercial for First Air, the largest provider of air service to Canada’s northern territories. “There are a lot of beautiful things to see and a lot of things to do.”

When he founded Lanier Parking Solutions in 1989, Michael Robison knew the company needed to offer more to clients than just a place to park. “[He] knew parking was ultimately about hiring and training the right people and providing a high level of customer service, and he backed it up by promoting from within,” the company says. 

The company screens all of its employees carefully before hiring, including reviewing work histories and performance evaluations. Upon their hire, all employees are trained in customer service as well as standard operating procedures, work safety, uniformity and grooming. 

GTA is in business to focus on providing travel agents with a vast database of destination information making it the go-to supplier for creating profitable travel experiences in the industry. In October, the company launched emutrip, a free itinerary building tool that will provide new revenue opportunities for travel businesses and promises to make agents’ lives easier. 

“As we celebrate our 40-year legacy and with millions invested in innovation to drive our business forward, 2015 will be the beginning of an exciting new era for GTA,” CEO Ivan Walter says. “The expertise and experience of our people, our authoritative presence in hot spot and rising destinations and source markets, and our market-leading performance through technology solutions will benefit our customers for decades to come.” 

LAZ Parking’s interactions with customers may be brief, but that does not make them any less important, Andrew J. Tuchler says. “We always talk about the first and last impressions,” he declares. “The guest experience always starts and ends on the front drive.”

Based in Hartford, Conn., LAZ Parking specializes in parking management services for multiple markets, including office, hospitality, healthcare, government and municipal, and colleges. Tuchler, who is a managing partner of its LAZ Ultimate Hospitality division, notes that the firm’s history goes back to the mid-1970s.

When Surinder Arora came to the United Kingdom at the age of 13, he had dreams of becoming a pilot for British Airways. His career ended up taking a different path, but Arora remains close to the airplanes he loved as a boy. As founder, owner and CEO of Arora Management Services, Surinder has a portfolio of highly successful hotel properties located at London Heathrow Airport and other prime locations throughout the U.K. 

Vision Travel Solutions understands the importance of creating the right solutions for clients. Vision Travel began as a collection of regional travel agencies dating back to 1953. It is now the largest Canadian-owned independent travel management company. It specializes in corporate travel management, leisure travel, and meetings and incentives. About 70 percent of its volume is corporate and 25 percent is leisure, with the rest coming in the meeting and incentives space.

“In the corporate segment, clients are looking for a one-stop shop for their travel needs,” COO Brian Robertson says. “They want a dedicated partner that can serve them locally and globally.”

Sceptre Hospitality Resources is an innovative provider of advanced distribution technology and services for the hospitality industry. The company serves nearly 3,000 properties on its reservation platform, WindsurferCRS.

With a focus on flexibility for the hotelier and creating a memorable experience for the guest, WindsurferCRS provides optimal functionality for all types of properties. Other than its proprietary WindsurferCRS, its suite of products and services includes MotionNotes, a video messaging platform; SpaLinx, a spa management and appointment booking application; Whiteboard Labs, a custom web design and development lab; and Revenue Management for Hire, a revenue management solution for properties of all sizes and brand affiliations, the company says.

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