West Palm Beach, Fla.’s The Club at Ibis has become one of the finest gated communities in south Florida. A 1,900-acre community that currently has more than 1,800 residences, the property will consist of 1,864 homes at completion in 33 distinct communities.
“For 60 percent of our members, Ibis is their primary residence, while the rest are part-timers,” COO and GM Stephen J. LoGiudice says. “This is a diverse community in a great location that appeals to people who want the golf and resort-style environment.”

In the gaming industry, casinos need more than games and attractions to stay ahead. Lac Du Flambeau, Wis.-based Lake of the Torches Resort Casino (LOTC) employs the best technology, creates lasting relationships with its guests and keeps its facilities updated, Director of Marketing Leana Schlecht says.
The casino, located on the shores of Pokegama Lake in Wisconsin’s Northwoods, features more than 800 slot machines, table games, a bingo hall, convention center, two restaurants and a lakeside hotel with well-appointed rooms. But its technology initiatives have kept it top of mind with guests, she says.
These include implementing IC Intelligence’s Spotlight CRM platform, which helps locate high-valued players in real time on the gaming floor. “This allows our casino hosts to provide excellent guest service interaction and to reward these guests for their valued visits to our property,” she says.

Travelers rely on a rating system when booking hotels that is often based on a star classification, typically five being the best. But as each country developed its own system, the International Five Star Hotel Standard stepped in to create consistency and develop a mark of quality that is recognizable throughout the world.
“The rigorous testing of the key areas in which a five-star hotel should excel shows guests that their stay in a hotel, which has achieved the International Five Star Hotel Standard, will be among the finest in the world,” the organization says.
Every hotel is required to complete a detailed self-assessment form and send the organization a dossier of photography and information for the panel’s scrutiny. Spot checks are also conducted so the organization can verify the information supplied. Because the International Five Star Hotel Standard looks for the best of the best, every area of a hotel is taken into consideration, including service, facilities, interior design and safety.

When The Knickerbocker hotel opened in 1906, it quickly earned a reputation in New York City as a hotspot for the world’s biggest names in entertainment, politics, culture and high society. But when prohibition came into effect, it closed its doors in 1921 and was later converted to office space.
“It had a short shelf life of 15 years, but it created a lot of magic and mystique,” says Jeff David, the hotel’s managing director. Now, the hotel is open again, to bring that magic to the modern era.
Located in Times Square, the renovated hotel covers 230,000 square feet and stands 16 stories with 330 rooms and a 7,500-square-foot rooftop penthouse lounge. Hospitality management firm Highgate Hotels L.P. was behind its redevelopment, Senior Vice President of Construction John McMullen says.
“Highgate acquired the land and the parcel next door,” he explains, adding that it later sold a majority stake in the property to FelCor Lodging Trust. “[We] started the whole development process of the hotel.”

Tulalip Resort Casino is a premier destination in the Pacific Northwest that has earned its AAA Four Diamond status by taking the guest experience to the next level. 

General Manager Sam Askew says Tulalip Resort Casino is “future proofing” to easily accommodate its guests’ needs for years to come. “We are right on the cusp of what’s being offered commercially and just a bit beyond that because we are using some very new business technology,” he explains. “For the next five to eight years, we will easily be able to accommodate guests in terms of our future proofing. We’re talking about lightening speeds and beyond.”

For Towne Park President and CEO Chuck Heskett, the secret to ensuring the success of the nation’s largest valet parking company is simple. 

“It begins and ends with people,” he says. 

Hiring the right employees, making sure they have the skills they need to succeed and offering advancement opportunities is a high priority for the Annapolis, Md.-based company. “Our ability to source, on-board and continuously train our 11,000 associates is something we are fanatical about,” Heskett says. 

With a strong foundation built by more than 30 years of experience in serving guests and perfecting its part in the hospitality industry, Shamin Hotels owns, operates and has developed 40 hotels under the Hilton, Marriott, Intercontinental, Choice, Starwood and Hyatt brands, with more to come. 

Chief Executive Officer Neil Amin joined the company – started by his father 35 years ago – after working at Goldman Sachs in investment banking. He was no stranger to the hotel business, growing up and living in hotels until he was 13 years old. Transitioning to Shamin Hotels as CFO in 2002 was a natural fit for him and he eventually became CEO.

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