Hyatt Regency Sacramento

For 27 years, the Hyatt Regency Sacramento has been known as a place where many of California’s most influential people gather to do business. The classic dark wood paneling and leather booths of Dawson’s Steakhouse, one of the hotel’s original restaurants, have provided a distinct ambiance for many meetings between legislators, lobbyists and constituents. 

“From a location standpoint and service standpoint, we’re one of the best hotels in the city,” General Manager Scott Vandenberg says, noting the hotel’s location across the street from California’s state capital. “Many of our staff who have worked in the restaurant since the beginning have told me there have been a lot of deals made there.”

In addition to legislators and state employees, the restaurant and hotel have also hosted many of the state’s governors over the years. In particular, actor and former Gov. Arnold Schwarzenegger lived in one of the hotel’s presidential suites for seven of his eight years in office, Vandenberg says. 

‘First-Class’ Service

State-related travel makes up roughly 25 percent of the hotel’s total business. The rest comes from convention- related business and leisure travel, Vandenberg says.

“We create a very professional experience for customers while also providing authentic hospitality,” Vandenberg says. “We want our staff to engage with customers and provide a personalized experience tailored to the type of travel they are doing, anticipate their needs and create a first-class guest experience.”

The hotel is located near the Sacramento Convention Center complex as well as a performing arts center. The opening of the hotel in 1988 presaged a wave of economic development in the city that includes the convention center as well as office buildings and other establishments. “This hotel was a very big deal for the city, which was proud to have a Hyatt Regency here,” Vandenberg notes. “We were the catalyst for a lot of other developments here.”

Guests to the AAA-designated Four Diamond hotel are greeted with a grand front entrance that features a four-lane drive-up to a two-story porte cochere. “Our entrance is unlike any other property in the city and creates a nice sense of arrival to the hotel, and our service carries that positive feeling throughout the experience,” he adds.

Meeting Needs

Hyatt Regency Sacramento is regularly upgraded to meet the changing needs of its guests. The hotel’s 503 guest rooms were renovated in 2010, followed the next year by the renovation of the lobby, two restaurants, two bars and meeting spaces. The hotel’s grand ballroom was renovated in 2013, and its health club was upgraded last year. A total of $27 million was invested in these upgrades, Vandenberg says.

Most recently, the hotel overhauled its business center, converting it to a high-tech boardroom known as the Hyatt Innovation Room, or HYVE. The room features a board table that can be divided into four separate, smaller tables, as well as a large plasma screen that can be used for presentations. Users have the ability to project presentations and other content onto the wall wirelessly. 

Other recent changes include retrofitting public areas with LED lighting and offering free Internet to all guests and in all public areas. “Hyatt is making a huge effort to meet our customers’ needs and desires, including free Internet, which there was a demand for,” Vandenberg says, noting that all of the brand’s hotels are now offering free online access.

Upcoming projects include renovating its three presidential suites. Two of the suites will remain available for guest bookings, while the third suite will be converted into a Regency Club lounge with indoor and outdoor patio seating overlooking the Capital.

Taking Pride

Vandenberg credits the hotel’s success to its staff, many of whom have worked for the Hyatt Regency Sacramento for most of its existence. “I have a very good team with very low turnover, and they all take great pride in working for this hotel,” Vandenberg says.

Vandenberg attributes this pride and loyalty to a positive culture within the hotel. This culture has been recognized by many including the Sacramento Business Journal, which named the hotel one of the city’s “best places to work” four years in a row. 

“I believe that as a general manager, you have to listen to your employees, because they are the eyes and ears of the customer,” he adds. “When they present you with constructive feedback, it’s important to make sure you respond in a timely manner, because that fosters direct communication and can improve the organization tremendously.” 

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